SCOIA is a sophisticated software solution designed for intralogistics warehouse owners, enabling easy management and control of logistics applications consisting of multiple subsystems. The application provides clear communication and fast resolution of faults between the customer and service provider based on a service agreement. Key features include automated fault reporting, secure data storage and sharing, and service contract management. SCOIA integrates all systems and processes via a VPN gateway and 2FA authentication for maximum security. The software ensures that the entire service process is efficient and transparent, facilitating invoicing and service relationship management